Frequently Asked Questions
Standard shipping takes 5–7 business days to all 48 contiguous U.S. states. Orders placed before 12:00 PM ET on a business day are typically processed the same day.
Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.
Yes, we ship to Alaska and Hawaii. Delivery generally takes 7–14 business days at a flat rate of 2.99 — the $75 free-shipping threshold does not apply to AK/HI orders.
Visit our Track Order page and enter your order code and email address from your confirmation email, or use the tracking number in your shipping confirmation email.
Yes. Overnight shipping via FedEx Priority is available for $24.99 on orders placed before 12:00 PM ET on a business day.
We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal's checkout.
Yes. All transactions are processed by PayPal with SSL encryption, and we never store your full card number on our servers.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Email support@dlsurplus.store with your order number to start a return.
Once we receive and inspect your return, refunds are processed within 2 business days and typically appear on your payment method within 5–10 business days.
Yes — return the original item for a refund and place a new order for the correct size. This is the fastest way to get the right fit to you.
Contact us within 7 days of delivery at support@dlsurplus.store with your order number and a photo of the damage. We'll send a replacement or issue a full refund, including shipping.
Orders can be cancelled or modified within 2 hours of placement, before they enter processing. Contact us immediately at support@dlsurplus.store.
Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.
Each product page includes a size chart with chest, waist, and hip measurements in inches and centimeters. Our field jackets and BDU tops run true to size for layering over a base layer; if you plan to wear thermals underneath, consider sizing up.
Wool commando sweaters should be hand-washed cold or dry cleaned to preserve their shape — machine washing can cause shrinking. Fleece and thermal base layers can be machine washed cold on a gentle cycle and hung to dry; avoid fabric softener, which reduces moisture-wicking performance.
Cotton-nylon field jackets and ripstop BDU tops can be machine washed cold and hung to dry. Waxed canvas coats should be spot-cleaned only — machine washing strips the wax finish; re-wax periodically to maintain water resistance.
Yes — contact us at support@dlsurplus.store for bulk orders of 10 or more units, such as for hunting parties or work crews. We respond within 1–2 business days with a quote.
Email support@dlsurplus.store and we can let you know our restock timeline and notify you when the item is back in stock.